Monthly Archives: February 2012

Most #LegalIT helpdesk calls in or near DMS
Most #LegalIT helpdesk calls in or near DMS

Heard on Twitter: @InsideLegal shared a nugget of information from LTNY 2012: roughly 55% of legal service desk calls are in 3 application categories… These happen all to be in or near your Document Management System. Number one is Microsoft Outlook, with Microsoft Word close behind. Third is ‘Document Management”. With this in mind, can you…

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Upgrading to IDOL | iManage WorkSite Server

Autonomy’s flagship search product is the IDOL content engine. If you are still using WorkSite’s 8.2 Verity indexer, you should prepare to upgrade within the next twelve months. Will your existing hardware be up for the job? The answer will depend on your number of iManage users, the amount of content, load and distribution, and of course the hardware itself.

January 2012 top ten posts

Here are our top ten posts from January 2012 based on their traffic, along with their date-published.  Based on the popularity of troubleshooting topics, I’ll guess many people started out the new year with a resolution to eliminate DMS errors!  Fewer click-throughs occurred to design or analysis posts. We have a new number-one favourite: December’s…

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Using social media to build a business – curation collection

I think Twitter’s curation aspect is extremely important. The community of interesting curated links is one of the main reasons I abandoned delicious late in 2011, in favor of twitter. Are you following @CersysInc? Here are the ‘gems’ of using social media to build a (small) business from my first quarter-year of tweets. Retrospectively I realized this theme links many…

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