Troubleshooting

View perspective: Outlook 2010 and FileSite
View perspective: Outlook 2010 and FileSite

Having trouble a with FileSite view in Outlook 2010? Is it repeatedly garbled (e.g. Outlook flag column included)? Perhaps it’s not available, instead showing the error message “Outlook cannot display this view”. In this article, I’ll provide a few troubleshooting tips, and what you may find is a decent fix. If you’re having similar troubles with…

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FileSite icons missing or blank?

Outlook is showing generic icons: How do I restore FileSite’s specific icons? Sometimes the FileSite or Email Management icons get misplaced. In my experience, the problem usually affects only one person rather than being widespread. More than one situation can cause this issue. Possible cause: Icon storage corrupted I’ve seen this error reported in connection with…

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A viewer for this format is not available. FileSite 8.2

Symptom With a fresh install of FileSite, the OutsideIn viewer sometimes does not load correctly in the Outlook preview pane.  Instead a message is displayed in the preview pane. ‘Sorry. A viewer for this format is not available’. This feature is called ‘Quick View‘ for training purposes. The problem persists after the machine is rebooted,…

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Email gone AWOL – Dragged it to FileSite… and now what?

If you’ve contributed an email to a FileSite folder, but it is inexplicably not appearing in the folder, follow these checklist steps to narrow down why it is not appearing.  After each step, check if the email is now ‘found’ and stop once you’ve found the problem.  These steps are meant to be user-friendly and…

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