Top Legal Service Desk Ticket Categories

Heard on Twitter: @InsideLegal shared a nugget of information from LTNY 2012: roughly 55% of legal service desk calls are in 3 application categories… These happen all to be in or near your Document Management System. Number one is Microsoft Outlook, with Microsoft Word close behind. Third is ‘Document Management”.

With this in mind, can you really doubt that it is crucial to make your DMS deployment great?  Creation, retrieval, retention: all start with the contribution into the DMS. They can be more efficient, or  first step to content chaos.