V Mary Abraham makes some fabulous observations on her blog about over-extending Knowledge-Management resources by solving process problems using people alone. I thoroughly agree. This is a trap I’ve seen in my two decades in technology: starting in software development, then enterprise IT deployments, to business consulting. Positive feedback for heroic last-minute efforts, when better…

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With all the disaster planning and business continuity strategies you put in place, it is important to be focused on the right goals when disaster strikes. Sometimes, your online brand is not your most important asset in need of preservation… In case of fire, please leave the building before tweeting about it.