Sandy Milne

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Sharing knowledge, not just factsSandy Milne - Need WorkSite Advice?

Since autumn of 2007, I’ve specialized in Document Management projects for law firms of ten to five hundred lawyers – either as a Cersys consultant or contracted with other consultancies to do the same.

Consulting is great because you get to solve many different kinds of problems and build interesting solutions. I enjoy the challenge of right-sizing an approach so that my customers end-up really happy with the results.

In my entire career, I have been an advocate for knowledge management and the successful delivery of information. I was ‘practicing’ knowledge management years before I started ‘preaching’ it.  I believe that facts locked in your head do not become knowledge unless you share them with others.

  • At Cersys, I build project wikis with system documentation – specific for each project as well as best practice content shared by all our subscribers.  I also do business requirement interviews, design workspaces and FileSite menus, talk to dbas about backups, hang out with the QA department, commiserate with trainers, share tips with the help desk…
  • As a software architect and development manager in my life BC (before consulting), I created and contributed to a shared knowledge base for my department to leverage and improve – measuring knowledge-transfer tasks as part of my reports’ performance plans.
  • In my university days at MIT, I did my thesis on Search and Text Retrieval as a co-op student in the Machine Learning and Artificial Intelligence Services group at Digital Equipment Corporation.

Contact Drop by and chirp

To contact Sandy Milne, please use the contact form.   Or, if you’re looking for social-media chat, drop by on twitter ->

view Sandy's profile on Linked inTake a look at my resume on Linked In – I’m the Sandy Milne at Cersys; or, Sandra Milne iManage consulting,  or Sandy Owen from Marcam/Wonderware.  All are me.