Q&A about Matter Worklist – Recent Workspaces

Q&A about Matter Worklist – Recent Workspaces

Q&A about Matter Worklist – Recent Workspaces
Question: What is ‘Recent Matters’ aka the ‘Matter Worklist’ – what can I do to it, with it, etc?

Answer: The Matter Worklist is simply your most recently-accessed workspaces. As FileSite displays it in Outlook, these workspaces are sorted alphabetically by name.

How many workspaces are listed?

Answer: By default, there are ten workspaces listed here.  You can change how many are visible, on a person-by-person basis, through the options in the FileSite menu, or by setting the value directly in the following registry key:

Hive HKEY_CURRENT_USER
Key path SoftwareInterwovenWorkSite8.0CommonAdvanced Options
Value name MaximumMatterWorklistItems
Value type REG_DWORD
Value data 0×14 (20)
 

How do you delete entries from Recent Matters?

Answer: there’s no end-user way to do this directly.  Activity in other matters will cause the older activity to be pushed off the list.  If you need to eliminate an entry from the list, you can:

  • Reduce the number of items in your worklist so that the offending workspace does not appear – (yes, it’s a simplistic workaround, but you could do it that way).  This does not truncate the stored list.
  • Go visit your own My Matters or Favourites and open content from older workspaces until the offending workspace gets pushed off your list.  This only works if your WorkList is shorter than those other two combined.
  • Go visit someone else’s My Matters and open workspaces and documents until the offending workspace gets pushed off your list. This presumes you’re happier to see their irrelevant workspaces in place of the one you wish to eliminate.

Document Worklist – aka Recent Documents

The _Document Worklist suffers from some of the same limitations and restrictions. Read more details in the Document Worklist section of our Quick Q&A Page.

More help?

Contact us! Tell us what bothers you about these features and we can brainstorm how to make it better.

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