Symptom

With a fresh install of FileSite, the OutsideIn viewer sometimes does not load correctly in the Outlook preview pane.  Instead a message is displayed in the preview pane.

‘Sorry. A viewer for this format is not available’.

This feature is called ‘Quick View‘ for training purposes.

The problem persists after the machine is rebooted, and after a FileSite install ‘Repair’ and reboot. If this sounds like the problem you’re having… 

Fix

The fix is described in iManage TechNote 100525:

**Make sure that the FileSite entry is first in the path.**

Note: to change path on Windows 2003 – Make sure that Outlook is not running. Go to Control Panel | System | Advanced | Environment Variables button.  Launch Outlook again – no restart needed.

Analysis

On the particular test machine, the path variable was very clean, so looks likely this is a conflict with WorkShare:

BEFORE = PATH WITH BUG
%SystemRoot%system32;%SystemRoot%;%SystemRoot%System32Wbem;C:Program FilesATI TechnologiesATI.ACECore-Static;C:Program FilesWorkshareModules;c:program filesworksharemodules;C:Program FilesInterwovenWorkSite

AFTER = PATH WORKS CORRECTLY
%SystemRoot%system32;%SystemRoot%;%SystemRoot%System32Wbem;C:Program FilesInterwovenWorkSite;C:Program FilesATI TechnologiesATI.ACECore-Static;C:Program FilesWorkshareModules;c:program filesworksharemodules

Note

Starting in 8.2 sp2, Keyview is used for viewer technology, so the OutsideIn splash screen will no longer appear.