Often our iManage WorkSite customers have asked ‘why can’t we categorize matters to distinguish between billable and non-billable?’ We use this simple metadata technique from iManage to achieve that result.

Data, when presented elegantly and with respect, is not confounding but clarifying. “There is no such thing as information overload,” Tufte says at the start of his courses. “Only bad design.”
The following points caught my eye because they succinctly describe vital guidelines. Point number two is a succinct way to say that user errors are not always a sign of insufficient training – sometimes they are the result of bad solution design.