With a search, WHAT you find is quite dependent on WHERE you start. In this article, I describe several of the dimensions involved in default search scope, stemming from WorkSite desktop and server configuration....

As Outlook has moved more thoroughly to a ribbon model in the 2010 version, the FileSite user interface has evolved along with it. The integration point to connect FileSite in Outlook is still as a data file, but Outlook has changed the path that you must travel. Need to set up FileSite in Outlook 2010? [...]...

If you’ve contributed an email to a FileSite folder, but it is inexplicably not appearing in the folder, follow these checklist steps to narrow down why it is not appearing.  After each step, check if the email is now ‘found’ and stop once you’ve found the problem.  These steps are meant to be user-friendly and [...]...

FileSite can get into some odd states with missing toolbars.  Exactly what is it missing? If this is a new install, are you sure you finished installing everything? There are many, many different components and aspects that go into evoking the integrated FileSite and EMM functionality on your desktop.  Inevitably, with many moving pieces, there [...]...

Trouble finding a folder – a classic-style Public Folder in WorkSite, or a deeply-buried folder within a workspace? Perhaps you never have this problem. If your firm has always used WorkSite with the best of Matter Centric techniques in designing workspace and folder structures, and you’ve been using the ‘the fewer-the-better’ paradigm, you probably don’t [...]...

Ever seen an email in FileSite missing BCC recipients that you know you added? Conversely, you opened an email and were surprised to see BCC names when it’s not your email? Because WorkSite stores the most common email data as a ‘field’ in addition to leaving it embedded in the message itself: dates sent and [...]...