iManExt: Forms and Captions Failed | FileSite Close-up

iManExt: Forms and Captions Failed | FileSite Close-up

FileSite is prone to a particular error when its underlying folders are not located where the registry claims that they are.  This can happen on Citrix especially, where drives are not necessarily mapped to the same letters as on a physical machine.

The error

iManExt: Update Forms and Captions Failed

Possible Culprit: Portable

Look at the Portable configuration setting which is found at:

hkey_current_userSoftwareInterwovenWorkSite8.0CommonGeneralPortable

PORTABLE_DRIVE

PORTABLE_DIRECTORY

The drive setting string should contain the appropriate drive letter, with no further punctuation.

  • If the directory entry is missing, add it… and make sure your installation process populates it correctly in the future!
  • The drive entry is optional.
  • If either entry is wrong, fix it…
  • If the registry entry is present and appears to be correct, then make sure that the location really is accessible by the user who’s reported the problem, specifically as that drive.
  • If the drive itself is correct, then make sure that a top-level folder called NrPortable is truly there, and is accessible by the user who’s reported the problem.

Possible Culprit: Echo

An additional possible culprit is the Echo location.

Look at the Echo configuration setting which is found at:

HKEY_CURRENT_USERSoftwareInterwovenWorkSite8.0CommonGeneralEcho

ECHO_DIRECTORY

This setting should contain the drive letter and folder name, such as c:NTREcho.

  • If this entry is missing, add it… and make sure your installation process populates it correctly in the future! ┬áNote that this is a location, not just the drive.
  • If this entry is wrong, fix it…
  • If the registry entry is present and appears to be correct, then make sure that the location really is accessible by the user who’s reported the problem, specifically as that drive.
  • If the drive itself is correct, then make sure that the specific named folder is truly there, and is accessible by the user who’s reported the problem.

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