The real risk of allowing substantive content to fester in mailboxes: being liable for the cost of finding the pertinent content. Move it to matter-centric storage and purge those mailboxes regularly. Ban PST files entirely. “We are currently undertaking a detailed review of the proposals. It appears you propose an annual review of approximately 100 mailboxes…
V Mary Abraham makes some fabulous observations on her blog about over-extending Knowledge-Management resources by solving process problems using people alone. I thoroughly agree. This is a trap I’ve seen in my two decades in technology: starting in software development, then enterprise IT deployments, to business consulting. Positive feedback for heroic last-minute efforts, when better…
Heard on Twitter: @InsideLegal shared a nugget of information from LTNY 2012: roughly 55% of legal service desk calls are in 3 application categories… These happen all to be in or near your Document Management System. Number one is Microsoft Outlook, with Microsoft Word close behind. Third is ‘Document Management”. With this in mind, can you…
I think Twitter’s curation aspect is extremely important. The community of interesting curated links is one of the main reasons I abandoned delicious late in 2011, in favor of twitter. Are you following @CersysInc? Here are the ‘gems’ of using social media to build a (small) business from my first quarter-year of tweets. Retrospectively I realized this theme links many…