FileSite is prone to a particular error when its underlying folders are not located where the registry claims that they are. This can happen on Citrix especially, where drives are not necessarily mapped to the same letters as on a physical machine. The error iManExt: Update Forms and Captions Failed Possible Culprit: Portable Look at…
In WorkSite 8.2 and 8.5, Email Duplicate Detection is implemented as a simple matching of the message ID value of the email. This search for duplicates is restricted to workspace-level by default. Duplicate detection can be disabled, or can be set to process the entire WorkSite database: both approaches carry performance and/or usability penalties.
Have you thought about the BCC field recently? Is it part of the formal record according to your firm? BCC contents differ from one context to the next, and the email’s underlying message ID reflects this difference. Some law firms’ Records Management policies say the BCC field is needed for the original document’s integrity. Other firms treat…
In iManage’s FileSite, a ‘Shortcut object’ does not always work the way you might expect it to work. Some of the surprises can be unpleasant, so it’s best to be aware of their quirks… This is useful insight for lawyers and assistants who use the Document Management System, and also for IT staff who support…