iManage’s desktop applications – whether it’s FileSite, DeskSite, or Email Management – are each closely integrated into the Microsoft Office suite. WorkSite acts as a gate-keeper so that multiple people do not start making changes simultaneously to the same document, resulting in lost work when one overwrites the other. This gate-keeping is accomplished with a [...]...

Wild cards behave differently in 8.5 WorkSite compared to 8.2, now that the IDOL indexer is available.  A particular difference is the default use of wildcards in text fields, and in how wildcards affect search results. With the introduction of Autonomy’s IDOL to the WorkSite suite, a subtle but important change was made to the search [...]...

Having trouble a with FileSite view in Outlook 2010? Is it repeatedly garbled (e.g. Outlook flag column included)? Perhaps it’s not available, instead showing the error message “Outlook cannot display this view”. In this article, I’ll provide a few troubleshooting tips, and what you may find is a decent fix. If you’re having similar troubles with [...]...

FileSite can get into some odd states with missing toolbars.  Exactly what is it missing? If this is a new install, are you sure you finished installing everything? There are many, many different components and aspects that go into evoking the integrated FileSite and EMM functionality on your desktop.  Inevitably, with many moving pieces, there [...]...

Ever seen an email in FileSite missing BCC recipients that you know you added? Conversely, you opened an email and were surprised to see BCC names when it’s not your email? Because WorkSite stores the most common email data as a ‘field’ in addition to leaving it embedded in the message itself: dates sent and [...]...

Heard on Twitter: @InsideLegal shared a nugget of information from LTNY 2012: roughly 55% of legal service desk calls are in 3 application categories… These happen all to be in or near your Document Management System. Number one is Microsoft Outlook, with Microsoft Word close behind. Third is ‘Document Management”. With this in mind, can you [...]...