V Mary Abraham makes some fabulous observations on her blog about over-extending Knowledge-Management resources by solving process problems using people alone. I thoroughly agree. This is a trap I’ve seen in my two decades in technology: starting in software development, then enterprise IT deployments, to business consulting. Positive feedback for heroic last-minute efforts, when better…
Heard on Twitter: @InsideLegal shared a nugget of information from LTNY 2012: roughly 55% of legal service desk calls are in 3 application categories… These happen all to be in or near your Document Management System. Number one is Microsoft Outlook, with Microsoft Word close behind. Third is ‘Document Management”. With this in mind, can you…
An IT blog recently recommended “Want to be more productive? Don’t file your email.” Sure, if each person spends 20 minutes daily to file emails, that adds up to a lot of time spent firmwide. Personally, I don’t conclude that ’employees are losing a lot of time carrying out a pointless exercise’. At a law firm or in a legal department, the goal is not purely personal productivity – consider overriding goals for collaboration and record retention. In the legal context, the ‘time spent’ argument is a strawman – set it up in order to knock it down. Don’t read their headline and assume it makes sense for legal!
Data, when presented elegantly and with respect, is not confounding but clarifying. “There is no such thing as information overload,” Tufte says at the start of his courses. “Only bad design.”
The following points caught my eye because they succinctly describe vital guidelines. Point number two is a succinct way to say that user errors are not always a sign of insufficient training – sometimes they are the result of bad solution design.